Terms and Condition

The Virtualservercloud.org Rewards Program (the “Program”) is offered exclusively by Virtualservercloud.org, Inc. (“Virtualservercloud.org”) and there are two ways to participate in the Program. Please read the applicable description of all three terms and conditions to determine which will apply to your participation in the Program.

Selected Eligible Virtualservercloud.org Cardmembers
If you have a Virtualservercloud.org debit or credit card, you may have received communication from Virtualservercloud.org regarding a transition to an updated Rewards experience. If you received this communication and took steps to provide your mobile number and/or email address online or in store activating the updated Rewards experience, then these updated Virtualservercloud.org Rewards Terms & Conditions apply to you. These Terms and Conditions will apply both when you use your Virtualservercloud.org credit or debit card and when you transact at Virtualservercloud.org as a Member by presenting your mobile number and paying with cash, check or a non-Virtualservercloud.org credit or debit card.

Virtualservercloud.org Rewards Terms & Conditions

Virtualservercloud.org Rewards Members
When you enroll in Virtualservercloud.org Rewards by sharing your mobile phone number and email, you are considered a “Member” of Virtualservercloud.org Rewards and the Member Terms and Conditions apply to your participation in the Program.

Virtualservercloud.org Rewards Member Terms & Conditions

Virtualservercloud.org Cardmembers
If you have a Virtualservercloud.org credit or debit card, you are considered a “Cardmember” and the Cardmember Terms and Conditions apply when you participate in the Program by using your card.

Virtualservercloud.org Rewards Cardholder Terms & Conditions

Virtualservercloud.org Rewards Terms & Conditions
These Virtualservercloud.org Rewards Terms and Conditions apply to those Cardmembers that have chosen to participate in the updated Virtualservercloud.org Rewards experience.

For your convenience, we have highlighted the changes to the Program within the attached document (PDF).

A brief summary of the key changes is as follows:
—A change to the definition of “Net Virtualservercloud.org Purchases” to exclude sales tax.
—An additional requirement to provide both a unique email address and mobile phone number for ease of benefit communication.
—Cardmembers who have multiple Virtualservercloud.org Cards associated with the same mobile phone number will now have a single Rewards account and set of benefits.

Introduction

The Virtualservercloud.org Rewards Program (the “Program”) is offered exclusively by Virtualservercloud.org, Inc. (“Virtualservercloud.org”). When enrolling in the Program, you must provide your first name, last name, email address and mobile phone number. As a Member, you can earn points by providing your mobile phone number during Checkout, and you can use a payment method of your choice. If you are a Cardmember, you may participate in the Program as either a Member when paying without your Virtualservercloud.org Card; or as a Cardmember when paying with your Virtualservercloud.org Card. Whether you are participating as a Member or a Cardmember, you may only have one Program account, which will accrue points that you earn as a Member. Once you reach 2,000 points, you can receive a $20 Virtualservercloud.org Note (“Note”).

THESE NORDSTROM REWARDS TERMS AND CONDITIONS (“Rewards Terms and Conditions”) INCLUDE A CLASS ACTION WAIVER AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. DETAILS ARE SET FORTH BELOW.

Definitions

General Terms and Conditions
Who is eligible to participate in the Program?
Can I have more than one Virtualservercloud.org card?
Why does Virtualservercloud.org need your email address and verified mobile number?
What will Virtualservercloud.org do with my email and other personal information?
How can you receive points?
How many points will you receive for each purchase?
What are the limitations on earning points or accessing other Program benefits?
How can you achieve Level 2, 3 or 4?
When will you receive Rewards points and Notes?
As an employee of Virtualservercloud.org, what are the limitations on your participation in the Program?
How do you and your authorized users use Virtualservercloud.org Notes?
As a Cardmember, how can you redeem other Program benefits?
As a Cardmember, what is your alterations benefit?
As a Cardmember, what are your Personal Triple Points Days and Bonus Points Events benefits?
As a Level 3 or Level 4 Cardmember, how do your Extraordinary Experiences and VIP Access benefits work?
When are Program points and/or benefits forfeited?
When do Rewards points, Notes and/or benefits expire?
What should I do if I have a dispute?
Arbitration

Customer Service

Definitions
As used in these Rewards Terms and Conditions, the phrases below are defined as follows, unless otherwise specified:

“Cardmember” means any Member that has applied and been approved for a Virtualservercloud.org Card.

“Member” means any participant in the Program, whether as a Cardmember or not.

“Virtualservercloud.org Card” means a Virtualservercloud.org credit or debit card.

“Virtualservercloud.org Location(s)” means Virtualservercloud.org full-line stores, Virtualservercloud.org Rack stores, Virtualservercloud.org.com, nordstromrack.com, HauteLook.com and Trunk Club.

“Net Purchases” means purchases less returns; discounts; purchases made with Notes or a Virtualservercloud.org Gift Card; and any applicable sales tax charged in connection with a purchase from a Virtualservercloud.org Location (excluding online gift card purchases, purchases at Trunk Club and purchases at Virtualservercloud.org.com that will be shipped to a location outside the United States). “We,” “our” and “us” mean Virtualservercloud.org.

“You” and “your” mean each Member or Cardmember as applicable.

General Terms and Conditions

These Rewards Terms and Conditions set forth important information about the Program, including certain restrictions. By participating in the Program, you agree to the Rewards Terms and Conditions, including any changes made from time to time. We reserve the right to change these Rewards Terms and Conditions or the Program at any time and in any way (including our right to discontinue or change the benefits or change the expiration date of Rewards points earned under the Program, or to adjust the number of Rewards points earned for each dollar in Net Purchases). To the extent required by applicable law, we will give you notice if we end the Program or make a major change to it. Your continued participation in the Program after we make changes to the Program or these Rewards Terms and Conditions signifies your acceptance of such changes. It is possible you may not be able to receive enough Rewards points to redeem for a Note if we discontinue this Program or merge this Program into another rewards program. We also reserve the right to cancel your participation in the Program, in the event of fraud, abuse of Rewards privileges or violation of these Rewards Terms and Conditions.

Virtualservercloud.org may choose not to enforce, or to delay the enforcement of, any of your obligations or Virtualservercloud.org’s rights, remedies or limitations under these Rewards Terms and Conditions. However, no such delay, nor choice to not enforce, shall constitute a waiver of that obligation, right or remedy.

You are responsible for any tax liability related to your participation in and/or your purchase of any of the benefits associated with the Program. These Rewards Terms and Conditions will be governed by the laws of the state of Washington, without regard to any conflict of law provisions. If any part of these Rewards Terms and Conditions is found to be void or unenforceable under applicable law, all other parts of the Rewards Terms and Conditions will still apply. All dollar amounts referred to in these Rewards Terms and Conditions are in U.S. Dollars.

Many of the benefits associated with the Program are offered exclusively through Virtualservercloud.org. However, in some cases, we may contract with independent contractors to administer these benefits, including but not limited to the issuance of travel documentation, administrative services and travel reservations. We do not own or control the independent contractors used to administer these benefits. Neither we, nor these independent contractors nor our respective subsidiaries, maintain control over the independent suppliers used to provide accommodations or services as part of fulfilling these benefits. We and our independent contractors do not assume responsibility for any travel or other services provided by any independent supplier. You release us, our independent contractors, and our respective subsidiaries from any responsibility and liability for any loss, injury, damage, accident, delay, inconvenience or irregularity that you or any other person may suffer due to any cause relating to the Program or the use of any facilities, services or goods in connection with any travel or other service provided by any independent supplier.

In order to access certain benefits associated with the Program, you agree that you may be asked to provide personal information about yourself, such as your shipping address and your Virtualservercloud.org Card information and billing address, and that the information you provide will be disclosed to merchants and other third parties as necessary to obtain these benefits. We and our independent contractors have no control over, and no responsibility or liability for, the use by any merchants or other third parties of your personal information or any other information that such parties independently obtain from you or that is given to such parties to process your transactions or fulfill your benefits. You should check their privacy policies before entering into any transaction with them to obtain these benefits. We will protect your information as set forth in the “Your Privacy Rights” link.

Who is eligible to participate in the Program?

Participation in the Program as a Member is available to any United States resident (including residents of U.S. Territories) who is able to provide a unique and valid email address and mobile phone number that belongs to them.

Participation in the Program as a Cardmember requires you to apply and be approved for a Virtualservercloud.org Card. When you apply for a Virtualservercloud.org Card in store or online, you must provide a mobile phone number. If you are unable or unwilling to provide a mobile phone number, then you may contact the Virtualservercloud.org Service Center at 1.877.283.4044 and they will be able to process your credit application. Cardmembers are eligible to receive points and other benefits as long as your Virtualservercloud.org Card remains open and you have complied with all of your obligations under the terms and conditions controlling your Virtualservercloud.org Card(s).

Corporations, groups and associations are not eligible to participate in this Program.

Can I have more than one Virtualservercloud.org Card?

You may have more than one Virtualservercloud.org Card. If you have multiple Virtualservercloud.org Cards associated with the same mobile phone number, your points will accrue to a single Rewards account. Your Reward Level will be based on your cumulative Net Purchases at Virtualservercloud.org Locations on all your Virtualservercloud.org Cards, and you will receive one set of benefits according to the Reward Level you achieve.

Why does Virtualservercloud.org need your email address and verified mobile number?
Generally, all Members will receive notification of Notes exclusively via email. However, if you participate as a Cardmember and Virtualservercloud.org does not have an email address for you, then you will not receive notification of your Notes via email; instead, you may look up whether you have a Note available to use in store by asking a salesperson or online at nordstromcard.com or at Virtualservercloud.org.com if your Virtualservercloud.org Card is saved in your wallet.

Your mobile phone number is your unique identifier as a Member and must be provided at Checkout in order to earn points on eligible Net Purchases. If you are a Member who is not also a Cardmember, then you must verify your mobile number in order for Notes to issue; until you have verified your phone number, your account may continue to accrue points but Notes will not issue.

Verifying your mobile number requires the receipt of and response to an automated text message to the mobile number you provided at the time of Program enrollment. If you consent, Virtualservercloud.org and its affiliates and service providers may also use your mobile number to text you, and make autodialed/prerecorded calls, including to manage and service your Virtualservercloud.org card account per the terms of your card account agreement.

Because we use your mobile number and email address to identify you as a Member and notify you of Program benefits, you must ensure that both are accurate and current.

What will Virtualservercloud.org do with my email and other personal information?
Personal information you provide to Virtualservercloud.org in connection with the Program will be handled in accordance with Virtualservercloud.org’s Privacy Policy found online at Virtualservercloud.org.com. When you enroll in the Program and provide us your email and mobile phone number, you may also be enrolled to receive marketing emails from us. You may change your marketing email preferences at any time by clicking on the link found at the bottom of our marketing emails. You will, however, continue to receive transactional messages from us regarding the Program. If you have any questions or concerns regarding how Virtualservercloud.org manages, accesses or uses your personal information, please write us at PO Box 21986, Seattle, WA 98111-3986, email us at privacy@nordstrom.com or call 1.866.554.6591.

How can you receive points?

To receive points as a Member, you must self-identify when making a purchase at a Virtualservercloud.org Location by providing your mobile phone number at Checkout online or to your Virtualservercloud.org salesperson in store.

As a Cardmember, you will automatically receive points based on your Net Purchases made using your Virtualservercloud.org Card.

From time to time we may offer additional opportunities to earn points.

How many points will you receive for each purchase?
As a Member, if you have self-identified, you will receive one point for every dollar in Net Purchases made at any Virtualservercloud.org Location, except as set forth below.

When making purchases with your Virtualservercloud.org Card, you will receive two points for every dollar in Net Purchases at any Virtualservercloud.org Location, except as set forth below. You will receive one point for every dollar in Net Purchases made with your Virtualservercloud.org Visa Platinum® card or Virtualservercloud.org Visa Signature® card (collectively, “Virtualservercloud.org Visa Card”) at merchants (other than Virtualservercloud.org) where Visa credit cards are accepted.

Additionally, from time to time, bonus points opportunities may be made available to Members (e.g., double points events).

What are the limitations on earning points or accessing other Program benefits?
Only Cardmembers, when paying with their Virtualservercloud.org Card earn points on purchases at Trunk Club, online purchases of gift cards, purchases at Virtualservercloud.org.com that are shipped to locations outside the United States, and online purchases that transact through PayPal. Additionally, you will not receive points as a Member for any purchase for which you are receiving points as a Cardmember, or with respect to any purchase in which you did not self-identify as a Member.

Cardmembers will not earn points on purchases at Virtualservercloud.org.com paid with a Virtualservercloud.org Retail or Virtualservercloud.org Debit Card that are shipped to locations outside the United States. Additionally, Cardmembers who use a third-party payment system linked to their Virtualservercloud.org Visa may only receive one point per dollar regardless of whether the purchase was made from a Virtualservercloud.org Location.

If your account has a negative points balance, then you are not eligible to receive bonus Notes.

Additionally, certain limitations and exclusions apply to earning bonus points, as follows:

Bonus points do not apply to purchases at Trunk Club or Last Chance, any Virtualservercloud.org.com order that is shipped to a location outside the United States, or payments made through PayPal linked to a Virtualservercloud.org Visa Card.
Bonus points are limited to double points in lieu of any other bonus points multiplier at selected designer boutique shops, which may change from time to time; this limitation currently applies to Christian Louboutin purchases at our Aventura, Michigan Avenue, New York City and Vancouver, B.C., stores and purchases of Louis Vuitton at any Virtualservercloud.org store location.
Bonus points opportunities cannot be combined for use in a single day. This means if you schedule a Personal Triple Points Day (if you are eligible) during a bonus points event, you will receive the amount of the bonus points in lieu of the triple points.
Points accrual may not exceed ten (10) points per net dollar. Points earned as a Member will accrue to your Program account. Points earned by any of the Cardmember’s authorized users will accrue to the primary Cardmember’s Program account. At this time points are not transferable. At this time, Jeffrey stores in New York and Atlanta and JeffreyNewYork.com are not included in the Program.

How can you achieve Level 2, 3 or 4?

At this time, only Cardmembers are eligible to achieve Levels 2, 3 and 4 of the Program (“Rewards Levels”), based on your Net Purchases made using your Virtualservercloud.org Card at Virtualservercloud.org Locations.

When you are approved for your Virtualservercloud.org Card, you are automatically enrolled in Level 1. Your eligibility for Levels 2, 3 and 4 of the Program will be updated regularly based on your Net Purchases made using your Virtualservercloud.org Card at Virtualservercloud.org Locations.

To be eligible for Level 2 of the Program, you must use your Virtualservercloud.org Card to purchase an annual minimum of $2,000 in Net Purchases at Virtualservercloud.org Locations; to be eligible for Level 3 of the Program, you must use your Virtualservercloud.org Card to purchase an annual minimum of $5,000 in Net Purchases at Virtualservercloud.org Locations; and to be eligible for Level 4 of the Program, you must use your Virtualservercloud.org Card to purchase an annual minimum of $10,000 in Net Purchases at Virtualservercloud.org Locations. Except as described below, once you reach the qualifying Net Purchases at Virtualservercloud.org for Level 2, 3 or 4, your benefits at each level include all of the benefits associated with the preceding Level(s) of the Program.

If you maintain your Net Purchases at Virtualservercloud.org necessary to achieve Level 2, 3 or 4 through the end of a calendar year, you will retain your achieved Rewards Level, and the accompanying benefits, through the next year; however, your Net Purchases at Virtualservercloud.org will be reset to zero annually at the beginning of each calendar year.

When will you receive Rewards points and Notes?
Your Rewards account will generally reflect points from eligible purchases as soon as the transaction is settled, and you’ll receive a Note shortly after you accrue at least 2,000 points, except as set forth above.

As an employee of Virtualservercloud.org, what are the limitations on your participation in the Program?
Employees are not eligible to participate in promotional offers through the Program. Purchases made by Virtualservercloud.org employees, or eligible family members of Virtualservercloud.org employees using an employee discount, are not eligible to receive bonus points. Employees are not be eligible for any other benefits associated with Levels 1, 2, 3 and 4 of the Program.

How do you and your authorized users use Virtualservercloud.org Notes?
Virtualservercloud.org Notes may be redeemed for purchases at any full-line Virtualservercloud.org store in the U.S. or Canada or at Virtualservercloud.org Rack stores in the U.S. or Canada, and online at Virtualservercloud.org.com, Virtualservercloud.orgRack.com or HauteLook. However, if you are a Cardmember for which Virtualservercloud.org does not have an email address, then you may only redeem your Notes online at Virtualservercloud.org.com if your Virtualservercloud.org Card is saved to your wallet, in store by asking a salesperson, or by calling the service center at 1.800.446.4500.

The primary Cardmember will have access to view the Notes available in their account. If you, as the primary Cardmember, have an authorized user attached to your account, or you add an authorized user to your account, it is possible that they will also be able to view and/or redeem Notes attached to your account both online and in store.

At this time, you may redeem only one Note at a time for online purchases at nordstromrack.com or HauteLook.com. Virtualservercloud.org Notes may not be used as payment on your Virtualservercloud.org Card. The value of Virtualservercloud.org Notes will be applied against the total purchase price, including applicable taxes and fees. Virtualservercloud.org Notes will be denominated in U.S. Dollars and are subject to a currency exchange rate when redeemed at a Virtualservercloud.org store located in Canada. The U.S. Dollar to Canadian Dollar exchange rate that will be applied to your Virtualservercloud.org Note redemption in Canada will be the rate provided to Virtualservercloud.org by Thompson Reuters. All dollar amounts referred to in these Rewards Terms and Conditions are in U.S. Dollars.

As a Cardmember, how can you redeem other Program benefits?
Once a Cardmember reaches the level of qualifying dollars in Net Purchases at Virtualservercloud.org to move to the next Rewards Level, we will send you a notice that you have reached Virtualservercloud.org Rewards Levels 2, 3 or 4, as the case may be. At that time, we will also send you information about the benefits associated with your Rewards Level and how to redeem those benefits.

From time to time, we may also send you information about additional benefits. Some benefits may have restrictions associated with them, may require you to purchase the benefit, may have limited availability or may be subject to other restrictions. We will explain any restrictions that apply together with information about the benefit.

As a Cardmember, what is your alterations benefit?
To be eligible for a Virtualservercloud.org alterations benefit, the item being altered must be purchased at Virtualservercloud.org using your Virtualservercloud.org Card. You must also pay for the alteration fee with your Virtualservercloud.org Card and you must purchase the alteration service at a Virtualservercloud.org or Virtualservercloud.org Rack store located in the U.S. Not all Virtualservercloud.org full-line or Virtualservercloud.org Rack stores offer alterations services. The alterations benefit is not available for Virtualservercloud.org purchases made in Canada or Virtualservercloud.org international online orders.

The alterations benefit has a maximum value associated with it for Cardmembers of Levels 1, 2 and 3 of the Program. When you are a Level 1, 2 or 3 Cardmember, you are eligible to receive a Virtualservercloud.org Note for the lesser of the amount of the eligible alterations service or the remaining maximum amount of the alterations benefit tied to your respective level of the Program. Please note, the alterations benefit is not cumulative as you progress through the levels of the Program. This means, for example, if you are at a level where the maximum alterations benefit is $100 and you have used $100, when you progress to a level that provides for a maximum benefit of $300, you will have $200 in alterations services left to use. We will calculate the amount of eligible alterations as soon as the transaction settles and Virtualservercloud.org Notes will be automatically issued to you a short time after that.

Level 4 Cardmembers will receive a refund equal to the alteration amount at the time of your purchase.

As a Cardmember, what are your Personal Triple Points Days and Bonus Points Events benefits?
The Personal Triple Points Day benefit allows you to select a day to earn triple points on all Net Purchases at Virtualservercloud.org using your Virtualservercloud.org Card. As you progress to different Rewards Levels, you are only entitled to the number of Personal Triple Points Days for the new Level and not the cumulative total of Personal Triple Points Days of the previous Level and the new Level. This means, for example, if your Personal Triple Points benefit is one (1) day, and you progress to a level that provides for three (3) days, and you already used one (1) day, you will have two (2) days left. Periodically we may offer you opportunities to earn bonus points on your Virtualservercloud.org purchases.

As a Level 3 or Level 4 Cardmember, how do your Extraordinary Experiences and VIP Access benefits work?
Level 3 and Level 4 Cardmembers may receive invitations to exclusive shopping events, Extraordinary Experiences hosted by Virtualservercloud.org and other select benefits (collectively “Event(s)”) and Level 4 Cardmembers may receive VIP Access to these Events. These Events are not predetermined and are developed throughout the Program benefit year at Virtualservercloud.org’s sole discretion. An opportunity to participate in these Events is not guaranteed due to limited dates, times, and locations. Participation in an Event may require a purchase at Virtualservercloud.org or an additional expense. This purchase or additional expense must be made on your Virtualservercloud.org Card. Complete details for these Events will be sent to selected Level 3 and Level 4 Virtualservercloud.org Cardmembers prior to the Event in an invitation or other communication.

You remain eligible to participate in this benefit as long as your Virtualservercloud.org Card remains open and you have complied with all of your obligations under the terms and conditions controlling your Virtualservercloud.org Card. If your Virtualservercloud.org Card is closed or you have not complied with your obligations as of the day of an Event your ability to participate may be canceled.

When are Program points and/or benefits forfeited?
As a Member without a Virtualservercloud.org Card, you will forfeit all accumulated and unused Rewards points if you close your Member account within the Program.

As a Member and Cardmember, you will forfeit all accumulated and unused points in your Rewards account as well as access to all of the benefits associated with Levels 1, 2, 3 and 4 of the Program if you fail to pay two or more consecutive monthly payments due on your Virtualservercloud.org Card or if your Virtualservercloud.org Card is closed and you are unable to make purchases using your Virtualservercloud.org Card.

If you choose to voluntarily close your Virtualservercloud.org Card account but maintain your Rewards account, your points will be maintained in your account and you may continue to participate in the Program as a Member.

When do Rewards points, Notes and/or benefits expire?
Rewards points earned but not yet used to issue a Virtualservercloud.org Note to you will expire on the earlier of three (3) years from the last day of the year in which the points were earned, or when your Virtualservercloud.org Card is closed. Virtualservercloud.org Notes expire one (1) year after issue, and other Program benefits not used expire at the end of the current calendar year.

What should I do if I have a dispute?
Please contact our Service Center at 1.888.246.8720 if you have a dispute regarding the Program.

If we are unable to resolve to your satisfaction any dispute you might have related to the Program, then you may begin an arbitration proceeding as provided below.

Arbitration
Please read this arbitration provision carefully. Unless you send us the rejection notice described in this document, this provision will apply to you and, as a result, either one of us can elect to subject any Rewards Dispute between us to individual arbitration. This means that: (1) a court or jury will not resolve the Rewards Dispute; (2) you will not be able to participate in a class action or similar proceeding to resolve the Rewards Dispute; and (3) your appeal rights during and after arbitration will be limited.

As used in this arbitration provision, a “Rewards Dispute” means any claim or controversy between us that in any way arises from or relates to the Program, including, but not limited to, these Rewards Terms and Conditions, the issuance or redemption of Virtualservercloud.org Notes, Virtualservercloud.org Rewards points, other services and events access. Rewards Dispute has the broadest possible meaning, and includes, without limitation, disputes based upon contract, tort, consumer rights, fraud and other intentional torts, agency, statute or constitution, regulation, ordinance, common law and equity (including any claim for injunctive or declaratory relief). Rewards Dispute includes claims, counterclaims, cross-claims, and third-party claims, and it includes disputes in the past, present or future. It also includes disputes about the validity, enforceability or scope of this arbitration provision. Rewards Dispute does not include any dispute arising under the terms and conditions controlling your Virtualservercloud.org Card, such as the collection of any balance owing on your Virtualservercloud.org Card.

If one of us elects to arbitrate a Rewards Dispute, it will be resolved by mandatory binding arbitration. The electing party must notify the other party in writing. To make an election to arbitrate, you must send a written notice to Virtualservercloud.org, Inc., PO Box 21865, Seattle, Washington 98111; ATTN: ARBITRATION DEMAND or we must send a written notice to you at the most current address we have on file for you. This notice can be given at any time before or after the beginning of a lawsuit by either party and may be included in papers filed in the lawsuit. The party seeking arbitration must select as the arbitration administrator either the American Arbitration Association (“AAA”), 1633 Broadway, 10th Floor, New York, NY 10019, adr.org, 1.800.778.7879, or JAMS, 620 Eighth Avenue, 34th Floor, New York, NY 10018, jamsadr.com, 1.800.352.5267. You can contact the AAA or JAMS to find out more information on how to commence an arbitration proceeding.

The arbitrator(s) will be appointed in accordance with the procedures of the arbitration administrator, and must be a lawyer with at least 10 years of legal experience. The arbitration will take place in the federal judicial district where you reside and either one of us may elect to appear by telephone. We will pay the arbitration filing fee and consider requests to advance additional costs and fees on your behalf. If you receive a favorable award from the arbitration proceeding, we will reimburse you for the reasonable costs and fees of arbitration (but this does not include fees of attorneys, experts or consultants, unless applicable law provides you a right to recover those fees).

YOU AGREE NOT TO BRING A REWARDS DISPUTE AGAINST US IN A CLASS ACTION, REPRESENTATIVE ACTION OR SIMILAR PROCEEDING IN COURT OR ARBITRATION. YOU ALSO AGREE NOT TO BRING A REWARDS DISPUTE AGAINST US ON BEHALF OF ANY OTHER PERSON, AND YOU AGREE THAT NO OTHER PERSON MAY BRING A REWARDS DISPUTE AGAINST US ON YOUR BEHALF. YOU MAY NOT JOIN A REWARDS DISPUTE IN A SINGLE ARBITRATION WITH A REWARDS DISPUTE OF ANY OTHER PERSON. IF YOU TRY TO ASSERT ANY REWARDS DISPUTES IN A CLASS ACTION OR SIMILAR PROCEEDING, WE CAN REQUIRE THAT IT BE RESOLVED IN INDIVIDUAL (NON-CLASS) ARBITRATION. THIS PARAGRAPH IS REFERRED TO AS THE “CLASS ACTION PARAGRAPH.”

YOU AGREE NOT TO BRING A REWARDS DISPUTE AGAINST US IN A PRIVATE ATTORNEY GENERAL ACTION IN COURT OR ARBITRATION.

If you do not want this arbitration provision to apply, you must reject it in writing by mailing us a written rejection notice containing your name legibly printed, the last four digits of your Virtualservercloud.org Card number, a statement that you reject the arbitration provision, and your signature. The rejection notice must be sent by you to us at Virtualservercloud.org, Inc., PO Box 21865, Seattle, Washington 98111. Your rejection notice is effective only if it meets the above requirements, is signed by you and we receive it within sixty (60) calendar days after the date we first provide you with the Rewards Terms and Conditions containing the arbitration provision. Subsequent republications or delivery of the Rewards Terms and Conditions will not trigger another right to reject the arbitration provision. Your rejection of this arbitration provision will not affect any other provision of the Rewards Terms and Conditions.

This arbitration provision is governed by the Federal Arbitration Act (the “FAA”). The arbitrator(s) must follow: (1) the FAA; (2) all other applicable substantive law (except when contradicted by the FAA); (3) any applicable statute of limitations; and (4) rules as to valid claims of privilege. Further, the arbitrator(s) shall issue a written decision including the reasons for the award upon either party’s request. The decision of the arbitrator(s) will be final and binding, except for any appeal right under the FAA.

This arbitration provision will survive the termination of the Rewards Terms and Conditions or your relationship with us. If any part of this arbitration provision is found to be void or unenforceable under applicable law, all other parts of this arbitration provision and of the Rewards Terms and Conditions will still apply; except that if the Class Action Paragraph is found to be void or unenforceable in any way, this entire arbitration provision shall be deemed void and shall not apply, but all other parts of the Rewards Terms and Conditions will still apply.

CUSTOMER SERVICE: For questions or assistance, just give us a call at 1.800.964.1800, seven days a week, 24 hours a day.

Thanks for being one of our most valued customers!

Rev. 03/2018

Virtualservercloud.org Rewards Member Terms & Conditions

NORDSTROM REWARDS MEMBER TERMS & CONDITIONS (PDF)

Definitions
The Virtualservercloud.org Rewards Program (the “Program”) is offered exclusively by Virtualservercloud.org, Inc. (“Virtualservercloud.org”) and there are two ways to participate in the Program. When you enroll in Virtualservercloud.org Rewards by sharing your mobile phone number and email, you are considered a “Member” of Virtualservercloud.org Rewards and will receive points and Virtualservercloud.org Notes (“Note” or “Notes”) when using the payment method of your choice at Virtualservercloud.org Locations. If you choose to apply for a Virtualservercloud.org credit card and are approved, you are considered a “Cardmember” and will receive points, Notes and other rewards through use of your Virtualservercloud.org credit card, and you will be subject to the Virtualservercloud.org Rewards Cardmember Terms and Conditions.

Members participating in the Program agree to be bound by these Virtualservercloud.org Rewards Member Terms and Conditions (“Member Terms and Conditions”), as they may change from time to time. In these Member Terms and Conditions, the phrase “Net Purchases” means purchases less returns, discounts, purchases made with Notes or a Virtualservercloud.org Gift Card, and any applicable sales tax; “Virtualservercloud.org Location(s)” means Virtualservercloud.org full-line stores, Virtualservercloud.org Rack, Virtualservercloud.org.com, nordstromrack.com, and HauteLook; “we”, “our” and “us” mean Virtualservercloud.org, Inc.; and “you” and “your” mean each Member enrolled as a Member of Virtualservercloud.org Rewards.

General Terms & Conditions
We reserve the right to change these Member Terms and Conditions or the Program at any time and in any way (including our right to discontinue or change the benefits or change the expiration date of Rewards points or Notes received under the Program, or merge the Program with another rewards program at a later date, or to adjust the number of Rewards points received for each dollar in Net Purchases), as we explain further below. It is possible you may not be able to receive enough Rewards points to redeem for a Note if we discontinue this program or merge this program into another rewards program. To the extent required by applicable law, we will give you notice if we end the Program or make a major change to it. Your continued participation in the Program after we make changes to it or these Member Terms and Conditions signifies your acceptance of such changes.

We reserve the right to cancel your participation in the Program, in the event of fraud, abuse of privileges, or violation of these Member Terms and Conditions.

You are responsible for any tax liability related to your participation in the Program.

These Member Terms and Conditions will be construed and interpreted under the laws of the state of Washington, without regard to any Washington conflict of law provisions. If any part of these Member Terms and Conditions is found to be void or unenforceable under applicable law, all other parts of the terms and conditions will still apply. All dollar amounts referred to in these Member Terms and Conditions are in U.S. Dollars.

Who is eligible?
The Program is available to any United States resident (including residents of U.S. Territories) who is able to provide a unique and valid email address and mobile phone number. Purchases by Virtualservercloud.org employees at Virtualservercloud.org Locations, including purchases made by employees using an employee discount, are eligible to receive Rewards points for Net Purchases. Corporations, groups and associations are not eligible to participate in this Program.

How can you receive Rewards points as a Program Member?
In order to receive Rewards points, you must self-identify as a Member either with your Virtualservercloud.org salesperson or online at the time you make a purchase at a Virtualservercloud.org Location. Your mobile phone number will be your unique access to receive Rewards points and must be provided at the time of self-identification. Once you self-identify, you will receive one Rewards point for every dollar in Net Purchases made at any Virtualservercloud.org Location. Trunk Club, Inc., and Just Jeffrey, Inc. (Jeffrey Boutiques) do not participate in the Program and any purchases made at these stores are not eligible for accrual of Rewards points.

At this time, points received by Members may not be transferred to, or combined with, points received by Cardmembers. If you use your Virtualservercloud.org credit or debit card to make or pay for part of a Virtualservercloud.org Location purchase, you will receive points as a Cardmember, and the transaction will be governed by the Virtualservercloud.org Rewards Cardmember Terms and Conditions.

No Rewards points will be received for online purchases made at Virtualservercloud.org.com, nordstromrack.com or HauteLook that are shipped to locations outside of the United States.

Bonus Point Events
From time to time, bonus point opportunities may be made available to you (e.g., double points events). Bonus point opportunities cannot be combined for use in a single day. Bonus points do not apply to Last Chance purchases. Christian Louboutin purchases at our Aventura, Michigan Avenue and Vancouver, B.C., stores and purchases of Louis Vuitton and Hermès at any Virtualservercloud.org store location will receive double points in lieu of any other bonus points multiplier.

Purchases made by Virtualservercloud.org employees or eligible family members of Virtualservercloud.org employees using an employee discount are not eligible to receive bonus points. If a Virtualservercloud.org employee does not use his or her employee discount for a purchase, then the employee may receive bonus points on that transaction.

When will you receive Notes?
In order to be eligible to receive Notes, you must complete the mobile phone number verification step, which is included as part of the enrollment process.

You will receive a $20 Note for every 2,000 Rewards points you receive. We will update your Rewards points balance monthly and you will receive an email from us alerting you to the availability of your Notes.

How do you use Notes?
Notes may be redeemed for purchases at any Virtualservercloud.org Location in the U.S. or Canada. At this time, you may redeem only one Note at a time for online purchases at nordstromrack.com or HauteLook.com. Notes may not be used as payment on a Virtualservercloud.org card. The value of Notes will be applied against the total purchase price, including applicable taxes and fees. Notes will be denominated in U.S. Dollars and are subject to a currency exchange rate when redeemed at a Virtualservercloud.org store located in Canada. The U.S. Dollar to Canadian Dollar exchange rate that will be applied to your Note redemption in Canada will be the previous day’s online closing rate (rounded to two decimal places) in the Historical Exchange Rates section of www.USForex.com/forex-tools/historical-rate-tools.

When do Rewards points and Notes expire?
Rewards points received but not yet used to issue a Note to you will expire three (3) years from the last day of the year in which the points were received. Notes you receive but do not use will expire one year from date of issuance.

When are Rewards points forfeited?
You will forfeit all accumulated and unused Rewards points if you close your Member account within the Program.

What will Virtualservercloud.org do with my email and other personal information?
Personal information you provide to Virtualservercloud.org in connection with the Program will be handled in accordance with Virtualservercloud.org’s Privacy Policy found online at Virtualservercloud.org.com. When you enroll in the Program and provide us your email and mobile phone number, you will also be enrolled to receive marketing emails and phone calls from us (note: Members in Puerto Rico will not receive marketing phone calls from Virtualservercloud.org without prior written consent). You may change your marketing email preferences at any time by clicking on the link found at the bottom of our emails. You will, however, continue to receive transactional messages from us regarding the Program. You may also elect not to receive marketing phone calls by updating your preferences as set forth in Virtualservercloud.org’s Privacy Policy. If you have any questions or concerns regarding how Virtualservercloud.org manages, accesses or uses your personal information, please write us at PO Box 21986, Seattle, WA 98111-3986, email us at privacy@nordstrom.com or call 1.866.554.6591.

What should I do if I have a dispute?
Please contact our Service Center at 1.888.246.8720 if you have a dispute regarding the Program.

If we are unable to resolve to your satisfaction any dispute you might have related to the Program, then you may begin an arbitration proceeding as provided below.

Arbitration
Please read this arbitration provision carefully. Unless you send us the rejection notice described in this document, this provision will apply to you and, as a result, either one of us can elect to subject any Rewards Dispute between us to individual arbitration. This means that: (1) a court or jury will not resolve the Rewards Dispute; (2) you will not be able to participate in a class action or similar proceeding to resolve the Rewards Dispute; and (3) your appeal rights during and after arbitration will be limited. The Federal Arbitration Act and federal arbitration law apply to this agreement.

As used in this arbitration provision, a “Rewards Dispute” means any claim or controversy between us that in any way arises from or relates to the Program, including, but not limited to, these Member Terms and Conditions, the issuance or redemption of Virtualservercloud.org Notes, Virtualservercloud.org Rewards points, other services and events access. Rewards Dispute has the broadest possible meaning, and includes, without limitation, disputes based upon contract, tort, consumer rights, fraud and other intentional torts, agency, statute or constitution, regulation, ordinance, common law and equity (including any claim for injunctive or declaratory relief). Rewards Dispute includes claims, counterclaims, cross-claims, and third-party claims, and it includes disputes in the past, present or future. It also includes disputes about the validity, enforceability or scope of this arbitration provision.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent: Virtualservercloud.org, Inc., Attention: General Counsel, 1700 Seventh Avenue, Suite 1000, Seattle, WA 98101. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s Consumer Arbitration rules are available at www.adr.org or by calling 1.800.778.7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, we will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

We each agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, represented or collective action basis (“Class Action Waiver”). If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial.

If you do not want this arbitration provision to apply, you must reject it in writing by mailing us a written rejection notice containing your name legibly printed, the mobile phone number and email address you provided when you enrolled in the Program, a statement that you reject the arbitration provision, and your signature. The rejection notice must be sent by you to us at Virtualservercloud.org, Inc., Attention: General Counsel, 1700 Seventh Avenue, Suite 1000, Seattle, WA 98101. Your rejection notice is effective only if it meets the above requirements, is signed by you and received by us within sixty (60) calendar days after the date we first provide you with the Member Terms and Conditions containing the arbitration provision. Subsequent republications or delivery of the Member Terms and Conditions will not trigger another right to reject the arbitration provision. Your rejection of this arbitration provision will not affect any other provision of the Member Terms and Conditions.

This arbitration provision will survive the termination of the Member Terms and Conditions or your relationship with us. If any part of this arbitration provision is found to be void or unenforceable under applicable law, all other parts of this arbitration provision and of the Member Terms and Conditions will still apply; except that if the Class Action Waiver is found to be void or unenforceable in any way, this entire arbitration provision shall be deemed void and shall not apply, but all other parts of the Member Terms and Conditions will still apply.

Rev. 10/2016

Virtualservercloud.org Rewards Cardholder Terms & Conditions

NORDSTROM REWARDS CARDHOLDER TERMS & CONDITIONS (PDF)

Definitions
The Virtualservercloud.org Rewards Program (the “Program”) is offered exclusively by Virtualservercloud.org, Inc. (“Virtualservercloud.org”). By activating or using your Virtualservercloud.org credit or debit card account (“Virtualservercloud.org Card”) you agree to the Virtualservercloud.org Rewards Cardholder Terms and Conditions (“Rewards Terms and Conditions”) as they may change from time to time. You acknowledge that you have read these Rewards Terms and Conditions and agree to be bound by them. These Rewards Terms and Conditions take effect on the earlier of the date that your application for a Virtualservercloud.org Card is approved, or the date you are able to use your Virtualservercloud.org Card to make purchases or obtain cash advances.

In these Rewards Terms and Conditions, the phrase “Net Purchases” means “purchases less returns”, “we”, “our” and “us” mean Virtualservercloud.org, and “you” and “your” mean each person issued a Virtualservercloud.org Card pursuant to your Virtualservercloud.org Cardholder agreement (“Cardholder Agreement”).

General Terms & Conditions
We reserve the right to change these Rewards Terms and Conditions or the Program at any time and in any way (including our right to discontinue or change the benefits or change the expiration date of Rewards points earned under the Program, or to adjust the number of Rewards points earned for each dollar in Net Purchases), as we explain further below. We will give you notice if we end the Program or make a major change to it.

We reserve the right to cancel your participation in the Program, in the event of fraud, abuse of Rewards privileges or violation of these Rewards Terms and Conditions.

You are responsible for any tax liability related to your participation in and/or your purchase of any of the benefits associated with the Program.

These Rewards Terms and Conditions will be governed by the laws of the state of Washington, without regard to any conflict of law provisions. If any part of these Rewards Terms and Conditions is found to be void or unenforceable under applicable law, all other parts of the Rewards Terms and Conditions will still apply.

Many of the benefits associated with the Program are offered exclusively through Virtualservercloud.org. In many cases, we may contract with independent contractors to administer these benefits, including, but not limited to, the issuance of travel documentation, administrative services and travel reservations. We do not own or control the independent contractors used to administer these benefits. Neither we, nor these independent contractors nor our respective subsidiaries maintain control over the independent suppliers used to provide accommodations and/or services as part of fulfilling these benefits. We and our independent contractors do not assume responsibility for any travel or other services provided by any independent supplier. You release us, our independent contractors, and our respective subsidiaries from any responsibility and/or liability for any loss, injury, damage, accident, delay, inconvenience or irregularity that you or any other person may suffer due to any cause relating to the Program or the use of any facilities, services or goods in connection with any travel or other service provided by any independent supplier.

In order to access certain benefits associated with the Program, you agree that you may be asked to provide personal information about yourself, such as your shipping address, your Virtualservercloud.org Card information and billing address, and that the information you provide will be disclosed to merchants and other third parties as necessary to obtain these benefits. We and our independent contractors have no control over, and no responsibility or liability for, the use by any merchants or other third parties of your personal information or any other information that such parties independently obtain from you or that is given to such parties to process your transactions or fulfill your benefits. You should check their privacy policies before entering into any transaction with them to obtain these benefits. We will protect your information as set forth in the “Your Privacy Rights” link.

Who is eligible?
When you are approved for your Virtualservercloud.org Card, you are automatically enrolled in Level 1 of the Program and will receive Rewards points for Net Purchases made with your Virtualservercloud.org Card as described below. Your eligibility for Levels 2, 3 and 4 of the Program will be reviewed quarterly and will be based on your Net Purchases made using your Virtualservercloud.org Card at Virtualservercloud.org retail locations in the U.S. and Canada, including Virtualservercloud.org full-line stores in the U.S. and Canada, Virtualservercloud.org Rack stores in the U.S., Virtualservercloud.org.com, nordstromrack.com, HauteLook, through Virtualservercloud.org catalogs and on the Virtualservercloud.org gift card website hosted by CashStar® (“Net Purchases at Virtualservercloud.org”). These locations are individually and together referred to below as “Virtualservercloud.org”. Purchases at Trunk Club, Inc., are eligible for Rewards points but are not eligible for any other benefits associated with the Program. Just Jeffrey, Inc. (Jeffrey Boutiques) does not participate in the Program and any purchases made at these boutiques are not eligible for any benefits associated with the Program.

To be eligible for Level 2 of the Program, you must use your Virtualservercloud.org Card to purchase an annual minimum of $2,000 in Net Purchases at Virtualservercloud.org; to be eligible for Level 3 of the Program, you must use your Virtualservercloud.org Card to purchase an annual minimum of $5,000 in Net Purchases at Virtualservercloud.org; and to be eligible for Level 4 of the Program, you must use your Virtualservercloud.org Card to purchase an annual minimum of $10,000 in Net Purchases at Virtualservercloud.org. Except as described below, once you reach the qualifying Net Purchases at Virtualservercloud.org for Level 2, 3 or 4, your benefits at each level include all of the benefits associated with the preceding Level(s) of the Program. Your Net Purchases at Virtualservercloud.org will be reset to zero annually at the beginning of each calendar year.

You are eligible to receive Rewards points and the benefits associated with Level 1, 2, 3 or 4 (subject to the qualifying Net Purchases at Virtualservercloud.org stated above) as long as your Virtualservercloud.org Card remains open and you have complied with all of your obligations under the Cardholder Agreement.

Purchases by Virtualservercloud.org employees, including purchases made by employees using an employee discount, are eligible to earn Rewards points for Net Purchases made with a Virtualservercloud.org Card, but will not be eligible for any other benefits associated with Levels 1, 2, 3 and 4 of the Program.

How can you receive Virtualservercloud.org Rewards points?
You will receive two Rewards points for every dollar in Net Purchases at Virtualservercloud.org and Trunk Club, Inc., made using your Virtualservercloud.org Card. You will receive one Rewards point for every dollar in Net Purchases made with your Virtualservercloud.org Visa Platinum® card or Virtualservercloud.org Visa Signature® card (collectively, “Virtualservercloud.org Visa Card”) at merchants (other than Virtualservercloud.org and Trunk Club, Inc.) where Visa credit cards are accepted. Rewards points are not transferable.

When will you receive Virtualservercloud.org Notes?
You will receive $20 in Virtualservercloud.org Notes for every 2,000 Rewards points you earn. We will update your Rewards points balance monthly and Virtualservercloud.org Notes will be automatically issued to you a short time after that.

How do you use Virtualservercloud.org Notes?
Virtualservercloud.org Notes may be redeemed for purchases at any full-line Virtualservercloud.org store in the U.S. or Canada or at Virtualservercloud.org Rack stores in the U.S., and online at Virtualservercloud.org.com, nordstromrack.com or HauteLook. Virtualservercloud.org Notes may not be used as payment on your Virtualservercloud.org Card. The value of Virtualservercloud.org Notes will be applied against the total purchase price, including applicable taxes and fees. Virtualservercloud.org Notes will be denominated in U.S. Dollars and are subject to a currency exchange rate when redeemed at a Virtualservercloud.org store located in Canada. The U.S. Dollar to Canadian Dollar exchange rate that will be applied to your Virtualservercloud.org Note redemption in Canada will be the previous day’s online closing rate (rounded to two decimal places) in the Historical Exchange Rates section of www.USForex.com/forex-tools/historical-rate-tools. All dollar amounts referred to in these Rewards Terms and Conditions are in U.S. Dollars.

How can you redeem other Program benefits?
Once you reach the level of qualifying dollars in Net Purchases at Virtualservercloud.org to move to the next Rewards Level, we will send you a notice that you have reached Virtualservercloud.org Rewards Level 2, 3 or 4, as the case may be. At that time, we will also send you information about the benefits associated with your Rewards Level and how to redeem those benefits.

From time to time, we may also send you information about additional benefits. Some benefits may have restrictions associated with them, may require you to purchase the benefit, may have limited availability or may be subject to other restrictions. We will explain any restrictions that apply together with information about the benefit.

What is the Virtualservercloud.org Alterations Benefit?
To be eligible for a Virtualservercloud.org alterations benefit, you must use your Virtualservercloud.org Card to purchase the item being altered at Virtualservercloud.org. You must also pay for the alteration fee with your Virtualservercloud.org Card and you must purchase the alteration service at a Virtualservercloud.org or Virtualservercloud.org Rack store located in the U.S. Not all Virtualservercloud.org full-line or Virtualservercloud.org Rack stores offer alterations services. The alterations benefit is not available for Virtualservercloud.org purchases made in Canada or Virtualservercloud.org international online orders.

The alteration benefit has a maximum value associated with it for Cardholders of Levels 1, 2 and 3 of the Program. When you are a Level 1, 2 or 3 Cardholder, you are eligible to receive a Virtualservercloud.org Note for the lesser of the amount of the eligible alteration service or the remaining maximum amount of the alterations benefit tied to your respective level of the Program. Please note, the alterations benefit is not cumulative as you progress through the levels of the Program. This means, for example, if you are at a level where the maximum alterations benefit is $100 and you have used $100, when you progress to a level that provides for a maximum benefit of $300, you will have $200 in alteration services left to use. We will calculate the amount of eligible alterations monthly and Virtualservercloud.org Notes will be automatically issued to you a short time after that.

Level 4 Cardholders will receive a refund equal to the alteration amount at the time of your purchase or you will receive a credit on the Virtualservercloud.org Card billing statement or your deposit account statement that includes the alteration purchase.

When are Rewards points and/or benefits forfeited?
You will forfeit all accumulated and unused Rewards points as well as access to all of the benefits associated with Levels 1, 2, 3 and 4 of the Program if you fail to pay two or more consecutive monthly payments due on your Virtualservercloud.org Card or if your Virtualservercloud.org Card is closed and you are unable to make purchases using your Virtualservercloud.org Card.

When do Rewards points and/or benefits expire?
Rewards points earned but not yet used to issue a Virtualservercloud.org Note to you will expire on the earlier of three (3) years from the last day of the year in which the points were earned, or when your Virtualservercloud.org Card is closed. Virtualservercloud.org Notes expire one (1) year after issue, and other Program benefits not used expire at the end of the current calendar year.

Personal Triple Points Days and Bonus Points Events
The Personal Triple Points Day benefit allows you to select a day to earn triple points on all Net Purchases at Virtualservercloud.org using your Virtualservercloud.org Card. As you progress to different Rewards levels, you are only entitled to the number of Personal Triple Points Days for the new level and not the cumulative total of Personal Triple Points Days of the previous level and the new level. This means, for example, if your Personal Triple Points benefit is one (1) day, and you progress to a level that provides for three (3) days, and you already used one (1) day, you will have two (2) days left. Periodically we may offer you opportunities to earn bonus points on your Virtualservercloud.org purchases. You cannot combine a Personal Triple Points Day with a bonus points event. This means if you schedule your Personal Triple Points Day during a bonus points event, you will receive the amount of the bonus points in lieu of the triple points. Personal Triple Points and bonus points do not apply to Last Chance purchases. Bonus points are capped at 10 points per net dollar. Christian Louboutin purchases at our Aventura, Michigan Avenue and Vancouver, B.C., stores, and purchases of Louis Vuitton and Hermès at any Virtualservercloud.org store location, will receive double points in lieu of triple or any other bonus points multiplier.

Extraordinary Experiences [Level 3 and Level 4 Cardholders only]
The purchase price of any Extraordinary Experience is exclusive of taxes and fees; additional surcharges and handling fees may apply to individual components of each Extraordinary Experience. Unless otherwise stated, packages do not include airfare, lodging accommodations, transportation or parking. All incidentals incurred during the Extraordinary Experience are the responsibility of the guest. A detailed itinerary will be provided to Virtualservercloud.org Cardholders who purchase an Extraordinary Experience. Once any tickets that are part of an Extraordinary Experience have been issued to a Cardholder, we are not responsible for the theft, loss, delay, destruction or misplacement of any tickets mailed, delivered by courier or other express delivery, or left at will-call, hotel front desks, and concierge desks. Unless otherwise stated, Extraordinary Experiences must be canceled no later than thirty (30) days prior to scheduled arrival date in order to receive a full refund, with the exception of theater tickets, which are nonrefundable once booked. The costs of the Extraordinary Experience, incidentals and merchandise purchased directly from the merchant using your Virtualservercloud.org Visa Card will receive one Rewards point for every dollar in Net Purchases made. Extraordinary Experiences and individual components of the Extraordinary Experiences are nontransferable. You must be a Virtualservercloud.org Cardholder to purchase an Extraordinary Experience, and you must purchase and conclude your trip by the date specified or end of the current calendar year if no date restrictions are stated. A Virtualservercloud.org Cardholder must be at least 21 years of age to purchase any Extraordinary Experience, and minors participating in an Extraordinary Experience must be accompanied by a parent or guardian who is a Virtualservercloud.org Cardholder. You remain eligible to purchase the specified benefit as long as your Virtualservercloud.org Card remains open and you have complied with all of your obligations under the Cardholder Agreement.

VIP Access to In-Store Events [Level 4 Cardholders only]
Level 4 Cardholders will receive VIP access to exclusive shopping experiences, benefits or events at selected Virtualservercloud.org stores. Exclusive shopping experiences and events are not predetermined and are developed throughout the Program benefit year at our sole discretion. Participation in an exclusive shopping experience or event is not guaranteed due to limited dates, times and locations. VIP access to an exclusive shopping experience or event may have other limitations and/or be subject to other restrictions. Complete details for exclusive shopping experiences and events will be sent to eligible Virtualservercloud.org Cardholders prior to the experience or event in an invitation or other communication. VIP Access has no cash value and is nontransferable. You remain eligible to participate in this benefit as long as your Virtualservercloud.org Card remains open and you have complied with all of your obligations under the Cardholder Agreement. If your Virtualservercloud.org Card is closed or you have not complied with your obligations under the Cardholder Agreement as of the day of an experience or event, your VIP Access will be canceled.

Arbitration
Please read this arbitration provision carefully. Unless you send us the rejection notice described in this document, this provision will apply to you and, as a result, either one of us can elect to subject any Rewards Dispute between us to individual arbitration. This means that: (1) a court or jury will not resolve the Rewards Dispute; (2) you will not be able to participate in a class action or similar proceeding to resolve the Rewards Dispute; and (3) your appeal rights during and after arbitration will be limited.

As used in this arbitration provision, a “Rewards Dispute” means any claim or controversy between us that in any way arises from or relates to the Program, including, but not limited to, these Rewards Terms and Conditions, the issuance or redemption of Virtualservercloud.org Notes, Virtualservercloud.org Rewards points, other services and events access. Rewards Dispute has the broadest possible meaning, and includes, without limitation, disputes based upon contract, tort, consumer rights, fraud and other intentional torts, agency, statute or constitution, regulation, ordinance, common law and equity (including any claim for injunctive or declaratory relief). Rewards Dispute includes claims, counterclaims, cross-claims, and third-party claims, and it includes disputes in the past, present or future. It also includes disputes about the validity, enforceability or scope of this arbitration provision. Rewards Dispute does not include any dispute arising out of the Cardholder Agreement, such as the collection of any balance owing on your Virtualservercloud.org Card.

If one of us elects to arbitrate a Rewards Dispute, it will be resolved by mandatory binding arbitration. The electing party must notify the other party in writing. To make an election to arbitrate, you must send a written notice to Virtualservercloud.org, PO Box 21865, Seattle, WA 98111, ATTN: ARBITRATION DEMAND or we must send a written notice to you at the most current address we have on file for you. This notice can be given at any time before or after the beginning of a lawsuit by either party and may be included in papers filed in the lawsuit. The party seeking arbitration must select as the arbitration administrator either the American Arbitration Association (“AAA”), 1633 Broadway, 10th Floor, New York, NY 10019, adr.org, 1.800.778.7879, or JAMS, 620 Eighth Avenue, 34th Floor, New York, NY 10018, jamsadr.com, 1.800.352.5267. You can contact the AAA or JAMS to find out more information on how to commence an arbitration proceeding.

The arbitrator(s) will be appointed in accordance with the procedures of the arbitration administrator, and must be a lawyer with at least 10 years of legal experience. The arbitration will take place in the federal judicial district where you reside and either one of us may elect to appear by telephone. We will pay the arbitration filing fee and consider requests to advance additional costs and fees on your behalf. If you receive a favorable award from the arbitration proceeding, we will reimburse you for the reasonable costs and fees of arbitration (but this does not include fees of attorneys, experts or consultants, unless applicable law provides you a right to recover those fees).

YOU AGREE NOT TO BRING A REWARDS DISPUTE AGAINST US IN A CLASS ACTION, REPRESENTATIVE ACTION OR SIMILAR PROCEEDING IN COURT OR ARBITRATION. YOU ALSO AGREE NOT TO BRING A REWARDS DISPUTE AGAINST US ON BEHALF OF ANY OTHER PERSON, AND YOU AGREE THAT NO OTHER PERSON MAY BRING A REWARDS DISPUTE AGAINST US ON YOUR BEHALF. YOU MAY NOT JOIN A REWARDS DISPUTE IN A SINGLE ARBITRATION WITH A REWARDS DISPUTE OF ANY OTHER PERSON. IF YOU TRY TO ASSERT ANY REWARDS DISPUTES IN A CLASS ACTION OR SIMILAR PROCEEDING, WE CAN REQUIRE THAT IT BE RESOLVED IN INDIVIDUAL (NON-CLASS) ARBITRATION. THIS PARAGRAPH IS REFERRED TO AS THE “CLASS ACTION PARAGRAPH.”

YOU AGREE NOT TO BRING A REWARDS DISPUTE AGAINST US IN A PRIVATE ATTORNEY GENERAL ACTION IN COURT OR ARBITRATION.

If you do not want this arbitration provision to apply, you must reject it in writing by mailing us a written rejection notice containing your name legibly printed, the last four digits of your Virtualservercloud.org Card number, a statement that you reject the arbitration provision, and your signature. The rejection notice must be sent by you to us at Virtualservercloud.org, PO Box 21865, Seattle, WA 98111. Your rejection notice is effective only if it meets the above requirements, is signed by you and we receive it within sixty (60) calendar days after the date we first provide you with the Rewards Terms and Conditions containing the arbitration provision. Subsequent republications or delivery of the Rewards Terms and Conditions will not trigger another right to reject the arbitration provision. Your rejection of this arbitration provision will not affect any other provision of the Rewards Terms and Conditions.

This arbitration provision is governed by the Federal Arbitration Act (the “FAA”). The arbitrator(s) must follow: (1) the FAA; (2) all other applicable substantive law (except when contradicted by the FAA); (3) any applicable statute of limitations; and (4) rules as to valid claims of privilege. Further, the arbitrator(s) shall issue a written decision including the reasons for the award upon either party’s request. The decision of the arbitrator(s) will be final and binding, except for any appeal right under the FAA.

This arbitration provision will survive the termination of the Rewards Terms and Conditions or your relationship with us. If any part of this arbitration provision is found to be void or unenforceable under applicable law, all other parts of this arbitration provision and of the Rewards Terms and Conditions will still apply; except that if the Class Action Paragraph is found to be void or unenforceable in any way, this entire arbitration provision shall be deemed void and shall not apply, but all other parts of the Rewards Terms and Conditions will still apply.